Membership Agreement

Park Pilates Club · Pleasant Grove, Utah

Here is how everything works. We keep it simple.

Last updated: December 14, 2025

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Membership Plans

Plans Overview

• • Plan-specific details (price, included credits/benefits, and any minimum commitment) are shown at checkout and on our Pricing page
• • Unlimited plans include daily classes (limit 1 per day) and guest passes
• • Class packs are credit-based with specific expiration periods from date of purchase
• • To cancel and avoid automatic renewal/recommitment, provide 30 days notice before your term ends

Founding Member Rate Lock

Members who secured a founding rate keep it while their membership remains active and in good standing. If you cancel and later rejoin, the then current rates will apply.

To keep your founding rate, your membership must renew for the same term length as your original commitment. After your initial commitment period, your membership will automatically recommit for the same term length at your locked founding rate.

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Billing

• • Your first payment starts your membership and billing cycle
• • Memberships bill monthly on your billing date
• • All prices are subject to applicable sales tax

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How Classes Work

• • Unlimited means 1 class per day for Unlimited members
• • Unlimited members (including Founding members) can book up to 15 days in advance
• • Class Pack and Drop-in members can book up to 7 days in advance
• • Grip socks are required. We sell them at the studio.

Class Packs & Credit Expiration

• • All Class Packs: Credits expire 12 months from purchase
• • Credits do not roll over or extend. Use them before they expire.
• • Expired credits cannot be refunded or reinstated.

Cancellation and No-Show Policy

Standard Cancellation (Direct Bookings):

• • Cancel 12+ hours before class: No fee, credit returned
• • Cancel 2-12 hours before class: $12 late cancel fee, credit returned
• • Cancel less than 2 hours before class: $12 fee, credit forfeited

Waitlist Bookings:

• • Added 12+ hours before class: Standard 12-hour cancellation rule applies
• • Added 1-12 hours before class: 2-hour cancellation rule applies ($12 fee if cancelled within 2 hours)
• • Manually added less than 1 hour before class: Cancellation penalties waived

No-Show Policy:

• • Failing to attend a confirmed booking without canceling: $18 no-show fee plus credit forfeited
• • Exception: No-show penalties waived for manual waitlist bookings added less than 1 hour before class

Note: If you're auto-added from the waitlist more than 1 hour before class, remove yourself if you cannot attend to avoid fees. Auto-fill only occurs when there's more than 1 hour until class start.

Class Changes, Waitlist, and Closures

• • Classes, instructors, and times may change or be canceled. When possible, we will notify you by email or app notification.
• • If a class is full, you can join the waitlist. If a spot opens more than 1 hour before class, you may be auto-added and notified. Remove yourself if you cannot attend to avoid fees.
• • We may temporarily close part or all of the studio for cleaning, repairs, maintenance, events, or reasons beyond our control. We will give notice when practicable.

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Payments

• • We use Stripe for secure payment processing
• • Your card is charged automatically each month
• • If a payment fails, you have 7 days to update your card
• • All prices are subject to applicable sales tax
• • You authorize us to charge your payment method for all applicable fees

Automatic Renewal and Cancellation

Memberships bill monthly until you cancel. Regular memberships may convert to month-to-month after any initial commitment. Legacy founding memberships automatically recommit for the same term length to maintain their locked rate.

You can cancel at any time using any method listed in How to Cancel, but you must provide 30 days notice before your term end date to avoid automatic recommitment. We will send advance reminders before your term renews.

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Need a Break

• • One complimentary membership pause of up to one (1) month per calendar year
• • Submit your request at least 30 days before your next billing date; pauses cannot be backdated
• • No additional elective pauses beyond the complimentary pause
• • Medical or injury holds may be approved with supporting documentation; duration is at our discretion
• • Any pause or hold extends any minimum commitment and your billing renewal date by the same number of days
• • Class Pack credits and expiration dates do not extend during a pause; Unlimited members may not attend or book classes during a pause

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Canceling

• • Any minimum commitment period is shown at checkout
• • Provide at least 30 days notice before your term end date to avoid automatic recommitment
• • Email us at hello@parkpilatesclub.com
• • No refunds for partial months
• • Early termination before your commitment period ends: $150 fee plus payment for your 30-day notice period

Your 3-Business-Day Cancellation Right

You may cancel your first purchase without penalty before midnight of the third business day after the date of purchase. Email a signed notice to hello@parkpilatesclub.com or mail it to Park Pilates Club LLC, 312 S 2000 W, Pleasant Grove, UT 84062. We will refund all amounts paid, less the reasonable value of any services you used before cancellation.

How to Cancel

You can cancel in any of these ways:

• • In person during business hours
• • Email hello@parkpilatesclub.com
• • Mail to Park Pilates Club LLC, 312 S 2000 W, Pleasant Grove, UT 84062

Your cancellation is effective at the end of your current billing period unless your plan terms state otherwise.

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Eligibility, Health Disclosure, and Assignment

Membership Eligibility

Membership is for adults 18 and older. Ages 16 to 17 may participate with a parent or guardian signature and must follow these Terms.

Health Disclosure and Right to Refuse Service

Tell us and your instructor about any condition that could affect safe participation, including pregnancy, recent surgery, cardiac or orthopedic issues, respiratory issues, or other health concerns. We may refuse or discontinue access if, in our reasonable judgment, participation poses a material health or safety risk to you or others.

Assignment

We may assign this agreement to a successor or affiliated entity that continues substantially similar services.

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Health and Safety

Classes can be physically demanding and involve the use of resistance equipment. You are responsible for working within your limits and following instructor guidance. If you feel pain, dizziness, or discomfort, stop and alert the instructor.

Adult Waiver

By participating, adult members and adult guests release Park Pilates Club from ordinary negligence to the fullest extent permitted by Utah law. This does not waive claims that cannot be waived by law.

Hands-On Adjustments

Instructors may offer brief hands-on adjustments to assist with alignment and safety. You can decline or withdraw consent at any time. Tell your instructor before class or email us and we will note your profile.

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Personal Property

Park Pilates Club is not responsible for lost, stolen, or damaged personal belongings. Please do not bring valuables to the studio. We provide cubbies for convenience, but they are not secure storage.

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Media and Communications

Photo and Video

By joining Park Pilates Club, you grant us permission to use photographs, videos, or other recordings of you taken at the studio for marketing, social media, and promotional purposes. If you prefer not to be photographed, notify us in writing at hello@parkpilatesclub.com.

Text Messages

By providing your mobile number, you agree to receive class reminders, schedule changes, waitlist notifications, and account texts from Park Pilates Club. Message and data rates may apply. Message frequency varies. Reply STOP to opt out, and HELP for help. You can also opt out by emailing hello@parkpilatesclub.com.

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Studio Etiquette and Rules

• • Arrive 10 minutes early to your first class
• • Grip socks required. No shoes in the studio
• • Silence your phone during class. Keep it on vibrate so we can reach you if your child needs you
• • Be respectful to instructors and other members
• • Wipe down your equipment after use
• • No outside food or drinks. Water bottles are welcome
• • We may terminate memberships for behavior that disrupts the studio environment

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Membership Transfers and Sharing

Memberships are non-transferable and for your personal use only. You may not share, sell, or allow others to use your membership. Violation may result in immediate termination without refund.

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Dispute Resolution

Any dispute between you and Park Pilates Club will be resolved by binding individual arbitration under the Utah Uniform Arbitration Act and the Federal Arbitration Act, administered by the American Arbitration Association. Either party may bring an individual claim in Utah small claims court. No class or representative actions.

You may opt out of arbitration by emailing info@parkpilatesclub.com within 30 days after your first purchase. If the arbitrator finds your claim is not frivolous, we will advance any administrative filing fees beyond what you would pay to file in a Utah court.

This agreement is governed by Utah law.

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Changes to Terms

We may update these terms to reflect changes in our policies or legal requirements. We will email you at least 30 days before any material changes take effect.

Founding Price is not affected by changes to these terms as long as your membership remains active and in good standing.

Continued use of your membership after changes take effect means you accept the updated terms.

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Entire Agreement

This agreement constitutes the entire understanding between you and Park Pilates Club and supersedes any prior agreements or communications. If any provision is found unenforceable, the remaining provisions remain in full effect.

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Questions

We are here to help. Reach out anytime:

Email: hello@parkpilatesclub.com Instagram: @park.pilatesclub

Park Pilates Club LLC 312 S 2000 W #14a Pleasant Grove, UT 84062

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By purchasing a membership, you acknowledge that you have read, understood, and agree to be bound by these terms.